Refund Policy
Last updated: 30 Oct 2026
Template policy — to be reviewed and finalised by legal counsel before public launch.
Paid plans
Featured listings, boosts, subscriptions and lead packs are digital services activated immediately after payment.
When we refund
- Payment captured but the service was not activated due to a technical error — full refund.
- Duplicate payment for the same order — full refund of the duplicate.
- Listing rejected by moderation before a paid promotion started — full refund of that promotion.
How to request
Raise a ticket from Help Center → Payments within 7 days with your invoice number. Approved refunds are processed to the original payment method via Razorpay, typically within 5–7 working days.
